Returns Policy

Change of Mind Returns

We accept change-of-mind returns on eligible full-priced, non-furniture items within 7 days of delivery or collection, provided that:

• The item is unused, unassembled and in its original condition

• All original packaging, tags and protective materials are intact

• Proof of purchase is provided

Approved change-of-mind returns are eligible for store credit only. Approved returns will be processed within 5 business days of the returned item being received and inspected.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original delivery fees are non-refundable.

Sale, Clearance & Promotional Items

Sale, clearance and promotional items are final sale and are not eligible for change-of-mind returns or exchanges.

This does not affect your rights in relation to faulty or defective goods under the Australian Consumer Law.

Furniture, Large Items, Custom & Pre-Orders

Due to the nature, size and handling requirements of furniture and large items:

• Furniture and large-item purchases are not eligible for change-of-mind returns

• Custom, made-to-order and pre-ordered items cannot be cancelled, returned or exchanged for change of mind once the order has been confirmed

We strongly encourage customers to visit our showroom where possible, request samples and confirm measurements, access requirements, finishes and product details before purchasing.

Special-order items, including artworks, pots, umbrellas and other products ordered specifically for you, cannot be cancelled, returned or exchanged for change of mind once the order is confirmed.

These exclusions do not limit your rights under the Australian Consumer Law where an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

Faulty or Damaged Items

If your item arrives visibly damaged, please contact us as soon as possible and, where possible, within 48 hours of delivery so we can investigate any transit damage promptly.

Please provide:

• Your order number

• A description of the issue

• Clear supporting photographs

The 48-hour notification request does not limit your rights under the Australian Consumer Law.

If an item is faulty, damaged or does not meet an applicable consumer guarantee, we will assess the issue and provide the appropriate remedy in accordance with the Australian Consumer Law.

For large, heavy or difficult-to-return faulty items, we will arrange collection or return transport where required under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may choose to repair the item within a reasonable time.

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

How to Request a Return

Please email hello@gingersnoosa.com.au with your order number, details of the item and the reason for your return or claim before sending anything back.

For change-of-mind returns, prior approval is required before an item is returned.

For faulty or damaged items, contacting us first allows us to assess the issue and determine the most appropriate return, collection or remedy process.